Guide pratiche per ristoratori.
Risposte chiare su ordini, pagamenti, costi di consegna, normative e su come servire più clienti con un team più piccolo.
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STRUMENTO GRATUITOCalcolatore commissioni delle app di consegna
Calcola quanto ti costano ogni mese le commissioni di Just Eat, Glovo o Deliveroo, e quanto tieni quando i clienti abituali ordinano direttamente.
Apri il calcolatoreGuide
Allergen information rules for restaurants, cafés and takeaways: the 14 allergens, UK and EU law, and how to get it right
Across the EU and the UK, any business serving non-prepacked food must tell customers if a dish contains any of the 14 allergens listed in Annex II of Regulation (EU) No 1169/2011, such as cereals containing gluten, milk, eggs, nuts and sulphites above 10 mg/kg. How you give that information is set nationally: in the UK it may be given verbally if a sign says so, while the FSA's 2025 best-practice guidance recommends written information plus a conversation. Natasha's Law covers food prepacked for direct sale, not dishes made to order.
Leggi la guida · 10 min di lettura Regulations · ENCash register and POS rules for restaurants in Europe: a country-by-country guide
There is no single European rule: each country sets its own. Germany (if you use an electronic till), Austria, Belgium (restaurants above €25,000 meal turnover), France and Italy require a certified, registered or tax-connected cash system. Spain is scheduled for 2027, although a delay to October 2028 has been announced. The Netherlands and the UK do not require a certified till, but they do require complete, tamper-proof sales records that you keep for 7 years (Netherlands) or at least 6 years for VAT (UK).
Leggi la guida · 14 min di lettura Delivery · ENDelivery app commission: what Just Eat, Uber Eats, Deliveroo and Wolt really cost restaurants
Delivery apps typically take around 13–14% of the order value when you deliver with your own staff and around 30% when their couriers deliver, plus extra fees such as a per-order admin or payment charge and VAT on the commission. Uber Eats publishes 13–14% (self-delivery or pickup) and 30% (Uber delivery) for the Netherlands, UK and Ireland; Just Eat Takeaway.com (Thuisbezorgd, Lieferando), Deliveroo and Wolt agree terms per restaurant. The most reliable way to keep more of each order is to keep the apps for new customers and move your repeat customers to your own ordering channel.
Leggi la guida · 10 min di lettura Ordering · ENQR code ordering for restaurants, cafés and bars: the complete guide
A QR code ordering system lets guests scan a code on the table, browse the menu on their own phone, order and (usually) pay without waiting for staff; orders go straight to the kitchen or bar. It works best for casual venues, terraces and busy bars, and costs either a monthly subscription, a per-order fee or a commission, plus your payment provider's transaction fees. Keep a paper menu and table service available for guests who prefer it.
Leggi la guida · 12 min di lettura Reservations · ENRestaurant reservation system: how to choose one, set it up and reduce no-shows
A restaurant reservation system gives guests an online booking page, applies your capacity rules automatically, sends confirmations and reminders, and gives your team one overview of every booking, including phone bookings. Free options exist; paid systems usually charge a monthly fee, a fee per seated guest (cover), or both. The most effective ways to cut no-shows are a reminder with a one-click cancellation link, deposits or card guarantees for peak times and groups, and a clear cancellation policy agreed before the guest books.
Leggi la guida · 12 min di lettura Ordering · ENSelf-order kiosks for restaurants: costs, hardware, setup and when they pay off
A self-order kiosk is a touchscreen where guests build and pay for their own order, which then goes straight to the kitchen. Published all-in-one packages start at around €499 or £499 for the hardware plus roughly £35 to €79 a month for software, while a tablet on a stand can be cheaper. Kiosks pay off where queues form at a counter (quick service, takeaways, food courts, cafeterias, events), not in table-service restaurants with low walk-in traffic.
Leggi la guida · 12 min di lettura